VELARIA

SHIPPING POLICY

Last updated: 10 August 2026

This Shipping Policy is published by Velaria (Pty) Ltd, trading as Velaria ("Velaria", "we", "us", "our"), and explains how we process, price, and deliver your order. It should be read together with our Terms of Service and Refund Policy.

1. Order processing

Orders are processed on Mondays, Wednesdays, and Fridays, in the morning. An order placed after that day's processing window will be processed on the next available processing day.

In line with the Electronic Communications and Transactions Act 25 of 2002, we will execute your order within 30 days of receiving it, unless we have agreed a different timeframe with you.

2. Delivery timeframes

Once processed, estimated delivery timeframes are:

●       Main areas: 5 to 7 working days

●       Outlying areas: 7 or more working days

These are estimates only, measured in working days from processing, and not guaranteed delivery dates. Delivery times may be affected by your location, courier capacity, and factors outside our control.

3. Shipping fees

Shipping fees are calculated automatically at checkout, based on the weight and quantity of your order:

Quantity	Weight	Shipping fee
1 to 2 units	Up to 294g	R72.97
3 to 6 units	295g to 882g	R83.54

Orders of 7 or more units of a single product are treated as bulk orders and cannot be completed through standard checkout. If you try to check out with 7 or more units, you'll be prompted to contact us at info@velaria.co.za so we can arrange a custom quote, including shipping, directly with you.

4. Tracking your order

Once your order has been handed to our courier for delivery, you will receive tracking information so you can follow your order's progress. We may use different courier partners from time to time, and are not obligated to use the same courier for every order.

5. Delivery address

Please make sure your delivery address and contact details are complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided at the time of order.

6. Delays outside our control

We are not liable for delivery delays caused by our courier, customs, weather, or other events outside our reasonable control. Once we hand your order to the courier, this does not affect any right you may have under the Consumer Protection Act.

7. Questions

If you have any questions about the status of your delivery, please contact us at info@velaria.co.za or +27 60 907 3154.